WhatsApp and Messaging

How it works

Felismed integrates with WhatsApp Business Platform, Meta’s official service for businesses. Each clinic connects its own WhatsApp Business number to Felismed, and messages are sent on the clinic’s behalf from that number.

Felismed is not part of WhatsApp or Meta.

Which messages are sent

• Appointment reminders and confirmations.
• Links to intake forms and the clinic’s privacy notice.

Patients confirm by replying CONFIRMAR. Any other message lands in the clinic inbox, where staff read, assign and handle it. Replying from Felismed and SMS reminders are in development.

Messages that start a conversation use Meta-approved templates. We recommend clinics keep diagnoses and clinical details out of reminders.

Consent

The clinic must obtain your consent to contact you on WhatsApp, usually when you register as a patient. Felismed stores the date and source of that consent.

Felismed does not allow bulk advertising or messages to people who have not consented.

How to stop messages

Ask your clinic to stop messaging you. The clinic records that you withdrew consent and Felismed stops sending automated messages from that clinic. If you want them again later, tell your clinic.

You can also block the number in WhatsApp at any time.

What is shared with Meta

To deliver messages, Meta receives the patient’s phone number, the message content and technical data such as date and delivery status. Meta processes that information under its own WhatsApp Business policies.

Felismed keeps the conversation history inside the clinic’s account, protected with the same measures as the rest of its information.

For clinics

• We connect your WhatsApp Business number during onboarding; you will need a verified Meta Business account. Guided connection from Felismed settings is in development.
• Each clinic is responsible for its message content and for complying with WhatsApp Business and Meta policies.
• You can ask to disconnect your number at any time by contacting support.

Report a message

If you received an unexpected message from a clinic that uses Felismed, email contact@ax9.io with the number that contacted you. We will review it with the clinic.