Support
Frequently asked questions
Quick answers about Felismed, WhatsApp, data and buying. If you can’t find what you need, write to us.
Product
What is Felismed?
Software for outpatient clinics that brings together a shared schedule, recurring treatment, clinical records, WhatsApp reminders, payment tracking and CFDI invoicing.
What kind of clinics is it for?
Today it is built for physiotherapy and rehabilitation clinics, from a single practitioner to a team with several therapists, rooms and shared equipment. Other specialties will follow with their own configuration.
Do I need to install anything?
No. Felismed runs in the browser at app.felismed.com on a computer, tablet or phone.
How do we start if I use Excel or paper today?
During onboarding we help you set up your services, hours, rooms and equipment, your staff and your patients.
Do messages come from my number?
Yes. Each clinic connects its own WhatsApp Business number, and reminders are sent from it under the clinic name.
Does the patient need to install anything?
No. Patients only use WhatsApp. They confirm by replying to the reminder; anything else they write lands in the team inbox for staff to handle.
Can I reply to patients from Felismed?
Not yet. Today the inbox lets staff read messages, assign them to a practitioner and mark them handled; replies go out by WhatsApp or phone. Replying from Felismed is in development.
How does a patient stop receiving messages?
By asking their clinic. The clinic records that consent was withdrawn and Felismed stops sending automated messages.
Data and security
Who owns my patients’ data?
Your clinic. Felismed processes it only to provide the service and never sells it or uses it for advertising. When the service ends, we return or delete it.
Who can see clinical notes?
Only authorized clinical staff. Front desk cannot read them, each note can be marked private, and signed notes are never edited: corrections are appended as a new note.
Who is behind Felismed?
Felismed is a product of AX9 LLC, a US company based in Houston, Texas, built for clinics in Mexico.
How do I delete my account?
Write to us or use the form on the Data Deletion page. We verify the request comes from the account owner.
Buying
How much does it cost?
It’s a monthly subscription based on the size of your clinic. Request a demo and we’ll send you a proposal.
Can I invoice my patients?
Yes. Capture their tax details once and issue a CFDI 4.0 invoice for their paid sessions from their record.
What features are coming next?
Replying from Felismed, SMS reminders, patient rescheduling over WhatsApp, a patient portal, documents in the record and session packages, among others. We’ll let you know as each one ships.
Have another question?
We reply within one business day.